Arctic Air Conditioning & Heating, Inc.
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Arctic Air Conditioning & Heating, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, messaging platforms, and payment processing is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  1. Information We Collect

We may collect the following information when you use our website or services:

Personal Information

  • Name
    • Email address
    • Phone number
    • Service address
    • Payment information (when applicable)
    • Communication consent records and timestamps

Non-Personal Information

  • IP address
    • Browser type
    • Device type
    • Website usage data
    • Cookies and similar technologies

Service Information

  • Appointment details
    • Service history
    • Customer inquiries
    • Feedback
  1. How We Use Your Information

Arctic Air Conditioning & Heating, Inc. uses collected information to:

  • Provide HVAC services
    • Schedule and confirm appointments
    • Send service reminders and updates
    • Process payments
    • Improve website performance
    • Prevent fraud and ensure security
    • Maintain records of communication preferences
  1. SMS Messaging Terms & Conditions

By providing your mobile number and opting in, you agree to receive text messages from Arctic Air Conditioning & Heating, Inc. related to:

  • Appointment confirmations
    • Service reminders
    • Billing notifications
    • Customer support responses

Opt-In

  • Messages are only sent after explicit consent
    • We maintain timestamped opt-in records
    • Consent is not a condition of purchase

Opt-Out

  • Reply STOP at any time to unsubscribe
    • You will receive one confirmation message
    • No further messages will be sent unless you opt in again

Help

  • Reply HELP for assistance
    • Or contact us at: info@arcticairac.com

Message Frequency

Message frequency varies based on your interactions.

Rates

Standard message and data rates may apply.

  1. Data Protection Commitment

We do not sell personal information.

We do not use mobile information for marketing outside of direct communications related to our services.

Text messaging originator opt-in data and consent are maintained securely and are not used for unrelated purposes.

  1. Data Security

We maintain reasonable safeguards to protect your information, including:

  • Encrypted data transmission
    • Secure systems and restricted access
    • Routine system monitoring
    • Staff training on data protection

While no system is completely secure, we use commercially reasonable measures to protect your information.

  1. Cookies & Website Tracking

Our website may use cookies to:

  • Improve website functionality
    • Analyze site traffic
    • Enhance user experience

You may disable cookies through your browser settings.

  1. Your Rights

You may request to:

  • Access your information
    • Correct inaccurate information
    • Request deletion (where legally permitted)
    • Withdraw communication consent

To exercise your rights, contact us using the information below.

  1. Policy Updates

We may update this Privacy Policy periodically. The current version will always be posted on our website with the effective date.

  1. Contact Information

Arctic Air Conditioning & Heating, Inc.
Phone: (760) 352-8855
Email: info@arcticairac.com
Website: https://www.arcticairac.com

Consent

By using our website and services, you agree to this Privacy Policy.